• "Account" means the account created by you on the Platform or website.

• "Charges" means the amounts payable by you for the Repair Services availed from Sorted Solutions.

• "Fees" means the convenience fee charged by Sorted Solutions for facilitating the booking.

• "Platform" means Sorted Solutions' website and any mobile applications.

• "Repair Services" means the appliance repair services provided by Sorted Solutions.

• "Services" means all services provided by Sorted Solutions, including the Platform, Repair Services, and related services.

• "Terms" means these terms and conditions.

• "User Content" (if applicable) means reviews, suggestions, feedback, ideas, or other content posted by users.

• "Technician" means an employee of Sorted Solutions.

By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services. 

• You are responsible for maintaining the confidentiality of your account information.

• You are responsible for all activities that occur under your account.  

• Sorted Solutions reserves the right to suspend or terminate your account for any reason.

• Our Platform may allow users to post User Content related to our services.

• You must not provide false, inaccurate, or misleading information in your reviews.

• You grant Sorted Solutions a license to use your User Content.

• Sorted Solutions may remove User Content that violates these Terms.

• Sorted Solutions may collect and use your personal data in accordance with our Privacy Policy.

• You consent to Sorted Solutions sharing your information with affiliated service providers.

• Sorted Solutions may disclose your data to law enforcement agencies as required by law.

• You can request Repair Services at a time of your choosing based on available slots. If, in the unlikely event we cannot find a Service Professional for the specific timeslot, we will contact you to find an alternative time.

• Bookings will be confirmed via SMS, email, WhatsApp, or phone call.

• Cancellations are subject to Sorted Solutions’ cancellation policy.

• Sorted Solutions may substitute technicians in case of unavailability.

• Sorted Solutions reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.

• Charges and Fees will be notified at the time of booking.

• Payment methods include credit cards, debit cards, net banking, wallets, UPI, and cash upon completion (availability may vary).

• Charges and Fees are inclusive of applicable taxes.

• Sorted Solutions may amend Charges and Fees at its discretion.

• Charges and Fees are generally non-refundable.

• Payment processing is subject to the terms of the Payment Processor.

• Cancellation fees may apply.

• Subscription packages (if applicable) are subject to additional terms.

• Gratuities are voluntary.

• SORTED SOLUTIONS prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Sorted Solutions discrimination includes but is not limited to any refusal to accept Services based on any of these characteristics.

• We request that you treat all Service Professionals with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Services. Service Professionals shall be entitled to refuse to perform Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Services at our absolute discretion if you behave towards any Service Professional in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

• You agree that you will be liable for discriminating against Service Professionals or for any failure, intentional or otherwise, to provide the Service Professionals a safe, clean, and appropriate location for them to perform the Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Service Professional to perform the Services or impact the Services Professional’s health, safety, or well-being, to SORTED SOLUTIONS and the Service Professional..

• Customers must report any misconduct by Sorted Solutions technicians at the earliest but in any event within 48 (forty eight) hours of Sorted Solutions incident.

• Sorted Solutions may include Third Party Services.

• Sorted Solutions is not responsible for Third Party Services.

• Use of Third Party Services is at your own risk.

• You represent and warrant that all information that you provide in relation to the Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

• You shall extend all cooperation to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.

• You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:

(i)            infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;

(ii)          except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;

(iii)         use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;

(iv)         use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof;

(v)          engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;

(vi)         use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms;

(vii)       decompile, reverse engineer, or disassemble the Services;

(viii)     link to, mirror, or frame, any portion of all or any of the Services; or

(ix)         violate applicable laws in any manner.

• You warrant that you shall not engage in any activity that interferes with or disrupts the Services.

• You must not solicit technicians to work independently.

• All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, revocable, and limited licence to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by Sorted Solutions or Sorted Solutions’ licensors.

• We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.

• No intellectual property rights are granted to you except as expressly stated.

• These Terms shall remain in effect unless terminated in accordance with the terms hereunder.

• We may restrict, deactivate, or terminate your access to, or use of, the Services, or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) when you cease to become a user of our Services, (C) you do not, or are likely not to qualify under applicable law, or the standards and policies of Sorted Solutions or its affiliates, to access and use the Services, or (D) violate or breach the Community Guidelines, (ii) upon 30 (Thirty) days’ prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.

• You may terminate these Terms by providing notice.

• Upon termination, your account will expire, and the Services will cease, these Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.

• The Services are provided on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.

• No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.

• While Sorted Solutions strives to provide accurate information about Services and Charges, pricing errors may occur from time to time.

•  You agree and acknowledge that we are merely a Platform that connects you with Service Professionals, and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. We are not liable or responsible for fulfilment of any bookings, for the performance of the Services by any Service Professional, or for any acts or omissions of the Service Professionals during their provision of the Services including any damage they may cause to property. By booking Services through the Platform, you are entering into a contract with the relevant Service Provider for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Service Professional’s performance under that contract.

• Sorted Solutions guarantees the reliability, quality, and suitability of our technicians and the Repair Services provided.

• You agree and acknowledge that soliciting or receiving services from any Service Professional independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms

• We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Service Professionals.

• In no event shall Sorted Solutions, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if Sorted Solutions or an authorised representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services (C) your use or inability to use the Services, or (D) any other interactions with another user of the Services.

• Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.

• These Terms are governed by the laws of India.

• Courts in Mumbai, Maharashtra have exclusive jurisdiction.

• Disputes will be resolved by arbitration in Mumbai, Maharashtra.

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• Complaints will be resolved within legal timelines

• Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted. Sorted Solutions may modify or discontinue the Services.

• Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.

• Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).

• Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.

• Notices to be sent to [getintouch.sorted@gmail.com].

• Third Party Rights: No third party shall have any rights to enforce any terms contained herein..

• Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.