Privacy Policy

Sorted Solution ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our services, including our website and doorstep appliance repair services.  

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address.

• Appliance Information: Make, model, and serial number of your appliances.

• Service Information: Details about the services you request, including repair history and service dates.

• Payment Information: Payment details, including credit/debit card information or other payment methods.

• Website Usage Information: IP address, browser type, operating system, and browsing activity.

• Communications: Records of your communications with us, including emails, phone calls, and WhatsApp messages.

• Location data: If necessary for scheduling.

We use your personal information for the following purposes:

• To provide and manage our appliance repair services.

• To schedule and confirm service appointments.

• To process payments and invoices.

• To communicate with you about your service requests and updates.

• To respond to your inquiries and provide customer support.

• To improve our services and website.

• To send you promotional offers and marketing communications (with your consent).

• To comply with legal obligations.

We may share your personal information with:  

• Our technicians and service providers who assist us in providing our services.

• Payment processors to process your payments.

• Third-party marketing services, if you have opted in.

• Law enforcement or government authorities when required by law.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.  

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

You have the following rights regarding your personal information:  

• Right to access: You can request access to the personal information we hold about you.

• Right to rectification: You can request that we correct any inaccurate or incomplete personal information.  

• Right to erasure: You can request that we delete your personal information (subject to certain exceptions).  

• Right to object: You can object to the processing of your personal information for certain purposes.

• Right to restrict processing: you can limit how we use your personal data.

• Right to Data portability: you can request a copy of your data in a machine readable format.

To exercise these rights, please contact us at getintouch.sorted@gmail.com.

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect website usage information. You can manage your cookie preferences through your browser settings.  

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.  

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.  

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sorted Solutions

A138, Orchard Mall,

Royal Palms Estate

Goregaon East Mumbai - 400065

+91-8928895590

getintouch.sorted@gmail.com

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