Privacy Policy

Effective Date: March 1, 2025

1. Who We Are

Sorted Solutions is a home appliance repair service operating in Mumbai, Maharashtra, India. Our website is sortedsolutions.in and we can be reached at support@sortedsolutions.in.

2. Information We Collect

When you use our booking service, we collect:

Personal details: Name, phone number, email address
Address information: Your service address and pincode
Appliance details: Type, brand, and the issue you're reporting
Booking history: Past service requests and technician visits
Usage data: Pages visited, booking steps completed (via Google Analytics)

We do not collect payment card details. Payments are made directly to the technician via cash or UPI.

3. How We Use Your Information

To schedule and fulfil your appliance repair booking
To send you booking confirmations and service updates via WhatsApp/SMS/email
To assign the most suitable technician in your area
To follow up on service quality and warranty claims
To improve our services using anonymised analytics data

4. How We Share Your Information

Technicians: We share your name, phone, and address with the assigned technician only to complete your booking.
Service providers: We use tools like Google Analytics and Supabase (database hosting) that process data on our behalf under strict data processing agreements.
We never sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain your booking data for up to 3 years for warranty tracking and service history purposes. You may request deletion of your account and data at any time by contacting us.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications at any time

To exercise any of these rights, email us at support@sortedsolutions.in.

7. Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors use the site. This data is anonymised and used only to improve user experience. You can disable cookies in your browser settings at any time.

8. Security

We use industry-standard security practices to protect your data, including encrypted database storage (Supabase) and HTTPS across all pages. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites (e.g. WhatsApp, Google Maps). We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the latest revision. Continued use of our services after changes constitutes acceptance.

11. Contact

For any privacy concerns, contact us at support@sortedsolutions.in or call +91 89288 95590.